First of all, wow. I know I keep saying it, but I am just overwhelmed by the kind words, awesome pictures, and encouraging posts. Thank you all for the support!
Now for some of the less fun stuff: We have opened a federal investigation with USPS regarding our damaged and missing shipments. Replacing these orders depleted our inventory quicker than planned, (as well as the unexpected but exciting amounts of orders!) so we had to reorder resources from the printer.
In addition, we are working on improving fulfillment and shipping strategies, which has paused shipping and adds delay until set up but will be worth it in the long run.
Thank you all for your patience, especially those who ordered a few weeks ago. This has been a stressful time for my team and me. I even posted a video recently discussing some techniques for dealing with stress and mental well-being, thanks to all this.
BUT we are excited to get through it and get back to quick order fulfillment and better shipping… especially since we have some more resources coming soon!
All my best,